Spyder 3 Elite Activation Code

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Another machine, enter the license code you were provided then. With the easy automated activation, please make sure that your computer is connected to the internet and that no firewall blocks your Spyder software from communicating with the Datacolor activation server.

Spyder 3 Elite Activation Code Generator

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Thread started 13 Apr 2013 (Saturday) 07:48
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5DmkX5DmkX
457 posts
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Likes: 20
Joined May 2012
Location: SE Wisconsin

I should first mention that I have sent Datacolor a ticket on this, but simply haven't heard back yet, so I thought I'd ask the Forum here if anyone has encountered this:
I just installed Spyder 4 Pro and when I plus in the senser, Windows telss me that it is unable to recognize the USB device and within Spyder I get the following error message:
Error Reference: 1365853209-0
Error Code: 131331
Error Message: Sorry, but no sensor was detected. Please check that your device...
I'm using a DEll XPS 15Z laptop and Windows 7 64 bit.
I've uninstalled the software and reinstalled it, but to no avail.
Any suggestions from anyone?
Thank you,
Tom

5DMkIV, 7DMkII, Canon 85mm f/1.4 IS, Canon 70-200mm f/2.8L II IS, Canon 24-70mm f/2.8 II, Sigma 120-300mm f/2.8 OS
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tzalmantzalman
13,492 posts
Likes: 206
Joined Apr 2005
Location: Gesher Haziv, Israel

I'm afraid not. I've had a Spyder 4 Pro for about 8 months with a similar setup, Toshiba laptop running Win 7 Premium 64 bit, so I've calibrated and recalibrated at least half a dozen times without the slightest problem. Not much help to you, but I feel your pain.
If that usb port works ok with other devices, it might be a fault in the cable or the puck itself. Good luck with DataColor.

Elie / אלי

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5DmkX5DmkX
THREAD ­ STARTER
457 posts
Gallery: 3 photos
Likes: 20
Joined May 2012
Location: SE Wisconsin
Apr 13, 2013 11:14 as a reply to @tzalman's post | #3

^^^^^ Thanks, that's what my thought was too, then I was reading that it works best from a USB port on the back, which I don't have, mine are on the side! Other devices do work out of the same ports too. Thanks for sharing your insight.
Tom

5DMkIV, 7DMkII, Canon 85mm f/1.4 IS, Canon 70-200mm f/2.8L II IS, Canon 24-70mm f/2.8 II, Sigma 120-300mm f/2.8 OS
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CanyoneerCanyoneer
8 posts
Joined Feb 2012

I was reading through this old thread and hoping a good solution would be here at the bottom, but alas it is not to be. My Spyder3 has calibrated this computer at least a dozen times over the last 1.5 or two years and then suddenly it won't recognize the sensor. Deleting and reloading software not helping. Downloading and running a driver installation also of no help. I figure it is karma for stepping on too many ants as a kid......or something like that.....because what else would do this??


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tzalmantzalman
13,492 posts
Likes: 206
Joined Apr 2005
Location: Gesher Haziv, Israel

Strangely enough, about a year after the above post I ran into the same problem. The cure was updating the USB driver and finding a USB port on my laptop that was a direct connection and not through an internal hub.

Elie / אלי

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birdermanbirderman
1,051 posts
Likes: 43
Joined Mar 2011
Location: London, UK

I had similar Issue when I installed on desktop with AMD processor and windows 8.1 - in my case the solution was simple as right clicking on the shortcut for the software and run in windows 7 compatibility mode and as administrator - seemed to be an issue that if you tried running the software without the sensor connected it got locked up in situation where it no longer gave me the option to register the software and didn't allow anything to proceed any further because the software wasn't activated ... HTH

Birderman
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Spyder 4 Pro can't detect sensor
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